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Forum Discussion
Replay project broken: “An unexpected error has occured” and I cannot access the project files.
For some reason, only one of my projects are inaccessible. When I try to open it, as the owner, I get a “An unexpected error ah accrued” and I cannot access the project files.
Megan
Dropbox Staff
Dropbox StaffHi KohllahStudios, let's jump right into this!
I'd more than appreciate it, if you could send me a screenshot, in order for me to have a visual of the error you receive too.
Keep me posted, and we'll take it from there!
- How would I send you a screenshot
- Megan
Hey KohllahStudios, thanks for the speedy reply!
You should be able to click the camera-like icon when replying back to us, and attach your screenshot.
- Megan
Hey KohllahStudios, thanks for that!
I'm not sure if this relates to your browser yet; could you check if this is also happening on an incognito window with no extensions or plugins running?
Apart from that, do you get any better results on other browsers?
- I have tried on other browsers, both on mobile and desktop, and the others that have edit access can still see it. It’s just on my side
