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Laurent N.1's avatar
Laurent N.1
Helpful | Level 6
8 months ago

Problem with attachment in Apple mail

I work on a Mac Studio (chip M2) with mac os x sonoma 14.4.  All my documents are synchronized in dropbox and I use the desktop version of dropbox I have a problem for a few days now that preve...
Apple
emails
upload
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for posting on our forum, @Laurent N.1!

 

Do you mean that Apple shows a notification the file has been successfully added to your email, even though it hasn’t? Can you send me a screenshot of that notification? 

 

Can you send me one more screenshot of an example corrupted file and how it appears on your end?

 

Finally, what steps are you following to attach your Dropbox files to your email?

 

Keep me updated.

  • Laurent N.1's avatar
    Laurent N.1
    Helpful | Level 6
    8 months ago

    Hi nancy, as you can see from the screenshot , next to the pdf icon the blue text "download" appears and even though the pdf weighs very little it doesn't disappear. If I send the email, it starts and it looks ok, but then the 'attachement weighs is 0 kb.

    I have tried attaching documents in several ways: dragging the document to the message or clicking on the attachments icon or using the command from the menu.
    The result is always the sams

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for that! Is this happening with other types of files besides PDFs? Like image files, for example?

      • Laurent N.1's avatar
        Laurent N.1
        Helpful | Level 6
        8 months ago

        It happens with any type of attachment: pdf, doc, jpg, png, etc.

         

         

         

        As can be seen in the attached screenshot, only the type of reporting changes. In this case I have tried to attach an image.

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