You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

FrankieT's avatar
FrankieT
Helpful | Level 5
6 years ago

iOS Files App Favorites Folder Disappear

On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files ...
Mobile
Third Party Integrations
cjcornell's avatar
cjcornell
Helpful | Level 5
10 months ago

It is still happening - but I just found a way to "fix" it...

for me, not only were the dropbox folders disappearing from ios file "favorites" - when long press the folder in dropbox (or in file manager) the folder appeared to still be marked as a favorite - and I could not UNfavorite it. 

Anyway - instead I just dragged the folder back over the Faviorites section - and it appeared.

so - problem "solved" or at least worked-around.

 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!