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Ozhumphries's avatar
Ozhumphries
Helpful | Level 5
6 years ago

iOS Files app - can’t download shared files from Dropbox

Hi  I'm using the iOS Files app to access Dropbox files, because I have >10 GBs of other files in iCloud, Box and elsewhere (working with different organisations), so just using the Dropbox app is ...
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  • Ozhumphries's avatar
    Ozhumphries
    6 years ago

    Thanks Walter

    i had one last thought, now that I'm on 13.1.3. I quit both Files and Dropbox apps, then reloaded them, and finally the files are downloading. It looks like Apple did fix the problem but I had to also reload the apps for it all to come together.

    thanks for your help.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the reply Ozhumphries.

I don't think there's a conflict with those PDF files but just to make sure, can you check if you can access and download them properly on a computer or through a web browser?

In addition, as our mobile app seems to be working fine, you should direct your report to Apple as they're the ones maintaining the Files app.

Do keep me posted please!

Ozhumphries's avatar
Ozhumphries
Helpful | Level 5
6 years ago

Thanks Walter

i had one last thought, now that I'm on 13.1.3. I quit both Files and Dropbox apps, then reloaded them, and finally the files are downloading. It looks like Apple did fix the problem but I had to also reload the apps for it all to come together.

thanks for your help.

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