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shrestsav's avatar
shrestsav
Explorer | Level 4
9 months ago

I cannot login to dropbox capture on my apple silicon based macbook

I have M3 Pro Macbook pro, I cannot login to my dropbox capture, it's in loop for login   https://www.berrycast.com/conversations/20df74eb-736d-57da-9628-b92ca814e326
Desktop
Dropbox Capture
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi shrestsav, thanks for bringing this to our attention.

 

We're not able to view that link for security purposes. Could you attach a screenshot showing what you're experiencing exactly?

 

What version of Mac OS and the Capture app are you currently running on your device?

 

This will help me to assist further!

  • shrestsav's avatar
    shrestsav
    Explorer | Level 4
    9 months ago

    So basically I am stuck on this screen even when I login through browser, then again this same login popup is shown, this has been happening to me since yesterday, previously it was working fine with few logouts. But login was working fine then, but every 2 or 3 days I am automatically logged out, this time I cannot login. You can see the issue and version below

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Thanks for the images. Could you try uninstalling, rebooting, and reinstalling the app to see if this helps?

      • shrestsav's avatar
        shrestsav
        Explorer | Level 4
        9 months ago

        when I restarted and opened the application, it seemed it was already logged in

         

        so what's the issue here? why auto logout and can't login, but after I restart then it's already logged in, what kind of bug is this? I experience this every 2-3 days, do I have to keep restarting in the middle of my work just to make this work?

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