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Forum Discussion

ab769585's avatar
ab769585
Explorer | Level 4
3 months ago

I can no longer use the Dropbox for Outlook integration.

I have installed the dropbox plugin form outlook and initially it was working fabulously. Now when i try to save an attachment to dropbox from outlook it keeps asking me to sign in then get a blank b...
emails
Microsoft
Third Party Integrations
  • MattDbx's avatar
    MattDbx
    3 months ago

    Hi ab769585 and Sclapham,

    I'm sorry about the inconvenience this has caused you. Our team identified the root cause of the problem and has implemented a fix. The issue should now be resolved.
    Please don’t hesitate to reach out if you experience any further issues.

    Kind regards,

    Matt

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey ab769585, thanks for your post. 

 

To make sure I got it right, you had installed the Dropbox for Outlook plugin, and it got randomly removed from your Outlook email? Did this occur after any kind of update perhaps?

 

What do you see when trying to install it again? 

 

Finally, are you part of a Dropbox team by any chance? I’m asking in case your admin has restricted third-party integrations, which would also prevent you from using this plugin. You can find more details here.

 

Let me know what you find.

ab769585's avatar
ab769585
Explorer | Level 4
3 months ago

HI. I am not sure if this happened after an update - it may have. I have tried reinstalling the plugin and it confirms it has been installed. However when i open outlook and check addins there is no addin for Dropbox. 

When i try and save an attachment to dropbox, i get a login box appear that asks me to login to dropbox. I complete this and then the box that would normally show my dropbox folders does not populate and remains blank. 

I have checked my dropbox preferences and it is set to save to office. What else can i try?

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Can you send me a screenshot of the Dropbox preferences you’ve checked, so that I can have a look? 

     

    I’d also like one more screenshot of what you see here.

    • ab769585's avatar
      ab769585
      Explorer | Level 4
      3 months ago

      HI  Nancy 

      Below are what i get when i try and save an attachment. 

      The second is the blank box i get after logging in. 

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey ab769585, thanks for the screenshots.

         

        If you try to do this from a different browser or a private browsing window, do you get the same behavior?

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