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S473's avatar
S473
New member | Level 2
7 months ago

How can I set up Dropbox on WD PR4100?

Is anyone successfully using Dropbox on Western Digital Cloud OS 5 and if so what are the correct network settings to configure?   On my NAS WD PR4100, the Dropbox app doesn't let me go beyond th...
Desktop
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi S473, thanks for bringing this to our attention.

 

If the app is visible on this page, could you try disconnecting and connecting it again to see if this helps?

 

Keep me posted!

  • S473's avatar
    S473
    New member | Level 2
    7 months ago

    Hi Jay,

     

    Thanks for your reply and suggestion.
    I disconnected and reconnected but the same problem persists.

    I have done that several times in the past couple weeks and it didn't help unfortunately.

     

    Here is the status of other things I was asked about by WD or DB customer service :

    - Internet connection working fine through Ethernet cable.
    - Multiple restarts before and after updates of firmware and app installation
    - OS firmware on WD PR4100 OS5 updated to the latest (5.28.105)
    - Dropbox app up to date (2.24)
    - Cleared computer's browser's cache (the one i use to access the CloudOS interface)
    - no issues with my Dropbox account (running perfectly, unlimited API acces...)

     

    Cheers

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Thanks for the info, I'd recommend checking with WD support on this matter, since they may need to make some changes to their app in order to connect to the Dropbox API.

      • dropaet's avatar
        dropaet
        New member | Level 2
        6 months ago

        Greetings! Is any news about this trouble? I have the same issue on my WD MyCloud PR2100 OS 2.42.115 

        Sync stops several days ago and could not start again. I have prepaid Dropbox account and needs to use it to the end on this device! 

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