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Forum Discussion

Bill_Richards's avatar
Bill_Richards
Explorer | Level 4
8 months ago

Getting notifications about online-only files, with Google Drive/OneDrive active

I have a regular DropBox account that I've been using for many years.  This afternoon, it suddenly started giving my this very same notification every 30 seconds or so.  It doesn't tell me which file...
Desktop
Google
Microsoft
Notifications
Sync
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there nickpap - sorry to hear about this.

 

Could you send us a screenshot of the app's exact status and version of the desktop app as shown in your system tray?

 

Also, have you tried rebooting your computer or moving your files out of the Dropbox folder and back in again to see if that improves matters?

nickpap's avatar
nickpap
Explorer | Level 4
8 months ago

Hi Walter.

I just rebooted, no dif.

I don't know what files are causing this issue. You mean to move all the files out of dropbox?

But the issue is caused from some files out of the dropbox folder

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    When you say out of the Dropbox folder, could it be that you're referring to files that you've backed up to Dropbox using the Dropbox backup feature perhaps nickpap ? 

    • nickpap's avatar
      nickpap
      Explorer | Level 4
      8 months ago

      I don't recall using the  Dropbox backup feature

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for the clarification nickpap 

     

    Could you try updating to the latest version directly from this page and let me know if you notice any difference? 

    • nickpap's avatar
      nickpap
      Explorer | Level 4
      8 months ago

      Unfortunately still same, after even restarting the pc.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Thanks for the update nickpap 

         

        Would it be OK if I sent you an email to have a further look internally at this point? 

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