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Forum Discussion
Dropbox requiring google workspace to edit
We have a contractor who is unable to access a google sheet for Dropbox. When they click the link, they are redirected to this page. They do have gmail and are logged in. No one else is having this i...
Hi Hannah, I figured it out. The issue was using Duck Duck Go. While I've been using DDG for some time, they must have updated their software about a week ago, and something in the update was stopping data from communicating between Dropbox and Google Workspace appropriately. I turned off the DDG browser, and then the connection worked again. So far, so good!
Hannah
Dropbox Staff
Dropbox StaffHey ckmueller, thanks for reaching out to the Dropbox Community this Friday!
Is the person having this issue on a Dropbox Business account?
If so, they'd indeed need a paid G-Suite account to edit the files. A Google or Gmail account won't be enough in this instance.
Let me know if you have any questions or if that's not the case.
Is the person having this issue on a Dropbox Business account?
If so, they'd indeed need a paid G-Suite account to edit the files. A Google or Gmail account won't be enough in this instance.
Let me know if you have any questions or if that's not the case.
Hi Hannah,
Thank you for the response. Our organization does have Dropbox Business Standard, but we have shared documents with people outside of our organization before without running into this issue.
Thank you!
