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Forum Discussion

liok's avatar
liok
Helpful | Level 6
2 years ago

Dropbox Passwords not working anywhere, in different ways

Hi, I'm trying to use DP again as I pay it and now that dashlane isn't free anymore. But installing the extension on firefox, clicking its icon does nothing, it doesn't react to any login field eithe...
Dropbox Passwords
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  • liok's avatar
    liok
    2 years ago

    Hi, I've just restored/reset my DB password account, and that unlocked the unresponsive firefox extention too. made sure my restoration terms were saved somewhere this time.
    Thanks

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey liok, sorry to see you're having issues with Dropbox Passwords.

 

Have you tried removing the Passwords extension, clearing your browser's cache and then re-installing it, to see if that helps?

 

Let me know what you find. 

  • liok's avatar
    liok
    Helpful | Level 6
    2 years ago

    Hi, I've tried to remove and instal again the extentions on both browser, but clearing the cache is an issue as that would wipe my tabs.
    Thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      What happened when you removed and then reinstalled the Dropbox Passwords extension, liok? Any improvement?

      • liok's avatar
        liok
        Helpful | Level 6
        2 years ago

        Hi, same behaviour, so on Brave it tries to send some code to a device, and on firefox it just doesn't react to being clicked.

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