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Forum Discussion
Dropbox Passwords app does not send notifications to allow new device
Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
I have the same problem. I updated my version of Safari on Mac OS and Safari Passwords needed to be reverified. I got a security code which was accepted. But then had to check Safari Mac OS for a notification. Nothing received and I've tried resending. I'm still looking for the recovery codes - not sure I have them. And Dropbox Passwords is only installed on this Mac. I have the backup codes for Dropbox - are these the same?
- Nancy
Dropbox Staff
Hey jplatts! When saying you have the backup codes for Dropbox, do you mean the recovery codes for 2FA? In this case, they’re not the same, I’m afraid.
Have you tried removing the Dropbox Passwords browser extension and installing it again? Are you still having trouble accessing your Passwords account after that?
I haven't turned on 2FA. I'm referring to the recovery codes in the security settings - "Get security codes to use when you can't access your phone or email". Are these the ones I want - I'm guessing not
