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itsjustme1's avatar
itsjustme1
Helpful | Level 6
4 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Dropbox Passwords
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi jendavisfromca, I'd be happy to look into this for you!

 

Are you trying to access Dropbox Passwords on your browser, or mobile app? Also is it a new installation by any chance?

 

Could you send me some screenshots (without disclosing any personal info) that describe, and show what you mentioned? 

 

Keep me posted!

jendavisfromca's avatar
jendavisfromca
Explorer | Level 4
12 months ago

the dropbox icon will show up in the log in screen but clicking on it only takes me to the "Check Chrome Windows" screenlog inuseless page

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi jendavisfromca, could you maybe clear your browser's cache or try another browser and let us know how it goes?

     

    What about the recovery words Dropbox sent you, when setting up Passwords? Do you happen to have them, by any chance?

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