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itsjustme1's avatar
itsjustme1
Helpful | Level 6
4 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Dropbox Passwords
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itsjustme1's avatar
itsjustme1
Helpful | Level 6

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox passwords is not working. No way to log back into my passwords account. Won’t allow me to log into Dropbox passwords via desktop either….so frustrating!!

DoW's avatar
DoW
Explorer | Level 4
3 years ago

Hi,

 

I have the same issue. I've bought a new phone, and tried to open the Dropbox passwords app, it say it is send a notification to my other devices which I receive, and approve, but then on the phone I get an 'Oops something has gone wrong' message and it does not log in. Super frustrating! Is there a solution for this?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey DoW, thanks for the nudge here.

    Have you tried uninstalling and reinstalling the Passwords app, to see if that helps?
    • DoW's avatar
      DoW
      Explorer | Level 4
      3 years ago
      Hi, yes I've tried reinstalling multiple times with no joy
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Thanks for the update!

        Can you let me know what version of the app you have installed and also what OS version you have, please?

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