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Forum Discussion

JC34's avatar
JC34
Explorer | Level 3
8 months ago

Dropbox Paper isn't working at all

Is there something wrong with Dropbox paper? All other items are opening except for the paper functions.
Dropbox Paper
JC34's avatar
JC34
Explorer | Level 3

Hello Nancy,

 

Now I am not allowed to share but here's the original error message. 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey JC34 - sorry to jump in here, but could you clear your browser's cache and/or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing your Paper docs? 

 

When you say you're not allowed to share, can you elaborate a tad for me please? Are you getting any particular errors? 

 

If you're unable to create a shared link, your shared links might have been banned. That's why we're asking. 

  • JC34's avatar
    JC34
    Explorer | Level 3
    8 months ago

    Hi,

     

    The error says I'm suspicious for phishing.  How do I fix this.  Even in new browsers, after clearing cache I still have this issue.  I can save the Paper as a .pdf but why won't it work for me.  It is not working for my colleagues but not me.  Do I need to update my Mac?

     

    Thanks,

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      I see, thanks for clarifying that for me JC34 

       

      Would it be OK if I sent you an email to have a further look internally at this point? 

      • JC34's avatar
        JC34
        Explorer | Level 3
        8 months ago

        Yes, I am emailing with someone internally. 

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