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Forum Discussion
Dropbox Paper freezes on Chrome.
For the past month, I cannot use my Dropbox Paper account in my Chrome Browser on my PC running Windows 11. Anytime I open Paper in Chrome, it immediately crashes Chrome and freezes the whole browser...
Hey irstm, it seems like I missed your message, my apologies!
So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper.
Our engineers are aware and are working with the Chromium browser developers towards a solution.
In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.
Hannah
Dropbox Staff
Dropbox StaffHey irstm, it seems like I missed your message, my apologies!
So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper.
Our engineers are aware and are working with the Chromium browser developers towards a solution.
In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.
The problem is back for me again. I cleared cache again, but this time it didn't help the freezing.
Is there any news on this bug getting fix in chrome? Chrome keeps turning the accessibility features back on, and then papers gets crippled.
I can confirm that killing all of the accessibility options on Chrome does allow Dropbox Paper to start working again properly.
Same issue happening to me on Edge AND Chrome
First thing I checked before posting but I don't have ANY accessibility options turned on in Chrome and Edge
Thank you this worked for me!
This has been accepted as a solution - but it isn't a solution it is a work-around. Is there any news on when the code will be fixed?
