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Forum Discussion

thehoarder22's avatar
thehoarder22
Helpful | Level 5
2 years ago

Dropbox Paper freezes on Chrome.

For the past month, I cannot use my Dropbox Paper account in my Chrome Browser on my PC running Windows 11. Anytime I open Paper in Chrome, it immediately crashes Chrome and freezes the whole browser...
Dropbox Paper
  • Hannah's avatar
    Hannah
    2 years ago

    Hey irstm, it seems like I missed your message, my apologies!

     

    So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper. 

     

    Our engineers are aware and are working with the Chromium browser developers towards a solution. 

     

    In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi thehoarder22, I hope you're doing well! 

 

Have you tried to restore your browser to its default settings and disable any browser plugins? Also, if I were you, I'd try an incognito tab on Chrome, to see if the behavior remains the same. 

 

Can you give this one a go, and let me know? Thanks!

  • irstm's avatar
    irstm
    Explorer | Level 4
    2 years ago

    I am having the same issue and my browser will freeze even in incognito mode.

  • thehoarder22's avatar
    thehoarder22
    Helpful | Level 5
    2 years ago

    Disabled extensions & tried in incognito. Still happening.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      irstm, are you having this issue on your Chrome browser, as well? Have you also checked your browser for any possible plugins and updates?

       

      thehoarder22, can you also check whether there are any pending updates on your Chrome browser that need to be installed?

      • irstm's avatar
        irstm
        Explorer | Level 4
        2 years ago

        Nancy 
        Yes, I was using the most up to date chrome browser and it crashes even in incognito mode (with all plugins shut off). When I use Microsoft Edge, the website functions without an issue.

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