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Forum Discussion
Dropbox on Android suddenly unable to open protected Word document
Hello. I've had the same password protected Word doc in my dropbox for years now.
On the same Android device I've been using for years as well, I am suddenly unable to open that file. When I tr...
After struggling to figure out what I would do since Dropbox was now saying that one of my very essential files could no longer be opened on my Android phone because this Word document was encrypted in Microsoft Word, I accidentally discovered that the problem can easily be solved if you simply ignore the message "File type not supported" and click on the vertical three-dot-menu at the top right of the screen and then select "Open with..." Then choose Word to open the document and all is exactly as it used to be. The message "File type not supported" should definitely be changed to avoid this confusions.
After struggling to figure out what I would do since Dropbox was now saying that one of my very essential files could no longer be opened on my Android phone because this Word document was encrypted in Microsoft Word, I accidentally discovered that the problem can easily be solved if you simply ignore the message "File type not supported" and click on the vertical three-dot-menu at the top right of the screen and then select "Open with..." Then choose Word to open the document and all is exactly as it used to be. The message "File type not supported" should definitely be changed to avoid this confusions.
So it was a bad UI problem all this while.
The kebab menu on the "file type not supported" screen visually appears to have only 3 options because of a poorly placed horizontal line. But it's actually possible to scroll down to reveal more options.
Be assured I am face-palming repeatedly right now.
Thank you, jereunderwood , for finding the solution.
- Exactly right, Eastpaw!
Love your ability to insert the screens-shots. Could you share how you add them. I can only add a link - your method is so much cleaner. Thanks
