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Forum Discussion

HAK3's avatar
HAK3
Helpful | Level 5
3 years ago

Dropbox Mac Finder Extension in Monterey 12.4 - incompatible with Google Drive, OneDrive, and others

I'm using both Dropbox and Google Drive for different folders on my Mac.  If the finder extension for Google Drive is active, then then Dropbox finder extension fails and the cloud status icons on th...
Desktop
Mac
Third Party Integrations
  • Edouardd's avatar
    Edouardd
    2 years ago

    Hannah :

    I solved the problem.

    I performed a thorough uninstallation, deleting files and folders one by one, being very meticulous. Despite having uninstalled it and installed the current version, I discovered some remnants of the beta version.

    Then I was asked to install Dropbox for macOS on File Provider.

    After doing so, everything worked perfectly.

    So, the issue was caused by a faulty uninstallation of the beta version.

    Please, use this info to help others.

    Edouard

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Edouardd, would you mind giving us some more info on your issue?

 

Are you getting some kind of error message?

 

Is the Dropbox app crashing completely when the finder extension for Google Drive is active on your computer?

HAK3's avatar
HAK3
Helpful | Level 5
2 years ago
The problem we are talking about does not make the app crash, it makes the finder cloud status icons stop working.
  • Edouardd's avatar
    Edouardd
    Helpful | Level 7
    2 years ago

    Exactly

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi HAK3, you mentioned that you've reported this to our Support team. Can I ask if you have a ticket number reference, that I can have a look at? 

       

      Also, Edouardd, feel free to let me know the app's version, and syncing status. Thank you both!

      • Edouardd's avatar
        Edouardd
        Helpful | Level 7
        2 years ago

        App Version 163.3.5436

        Sync Up To Date

         

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