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Forum Discussion

Andrew D.4's avatar
Andrew D.4
Helpful | Level 5
7 years ago

Dropbox Finder integration breaks Quick Look and thumbnails - Mac OS Mojave 10.14

For the past few months I've been having issues with image previews not loading on my Mac in Quick Look, Finder previews or icon thumbnails. I have experienced the problem on both Mac OS High Sierra ...
Desktop
Mac
Third Party Integrations
  • Jay's avatar
    Jay
    6 years ago
    If anyone else is experiencing this issue still, please could you reach out to our support team directly in order for them to investigate this matter further.
     
    Feel free to attach a link to this thread as well in your email to the team.
     
    Thanks in advance!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi all, just a brief update here.
 
We’ve received some reports from users that updating to the latest Mojave update, which can be found here, appears to have resolved this.
 
If any of you get the chance to do so, please let me know if this helps or not!
jwvink's avatar
jwvink
Explorer | Level 4
6 years ago
Nope, the Mojave update doesn't fix it . Still annoying thumbnails. So frustrating... I had this problem also with High Sierra.
  • irishetcher's avatar
    irishetcher
    Explorer | Level 3
    6 years ago

    I'm experiencing the the same thing but it is just JPEGs. 

    Both quick look and the right preview pane in the Finder just show the spinning loader. 

    I have seen suggestions on how to fix this including removing the DropboxQL.qlgenerator file from ~/Library/QuickLook. Neither of those locations exist on my install and I checked on an installation with HIgh SIerra. Not there either. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    jwvink, irishetcher, would it be okay if we reach out to your email addresses associated with your forum profile in order to investigate this matter further?
    • jwvink's avatar
      jwvink
      Explorer | Level 4
      6 years ago

      Jay no problem. You can contact me. I hope i can help to discover and desolve the problem.

      • irishetcher's avatar
        irishetcher
        Explorer | Level 3
        6 years ago

        Howdy,

        Fixed my problem with the jpegs. It may not have been anything to do with Dropbox or Mojave. I fiddled with some graphics settings in the BIOS and all is good again.

    • matsev's avatar
      matsev
      New member | Level 2
      6 years ago
      Jay wrote:
      jwvink, irishetcher, would it be okay if we reach out to your email addresses associated with your forum profile in order to investigate this matter further?


      Hey Jay

      Is there any final fix to the Quick Look issue? I am managing a design agency of 40 people and we're all hanging there to see if there's a solution from DropBox coming up? 

      thanks
      Matteo

       

      • 3guk's avatar
        3guk
        Helpful | Level 5
        6 years ago

        Matsev, If you use the fix that I mentioned it fixes the issue completely - at least as far as my testing and the other users in my office have found.

        James

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