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Andrew D.4's avatar
Andrew D.4
Helpful | Level 5
7 years ago

Dropbox Finder integration breaks Quick Look and thumbnails - Mac OS Mojave 10.14

For the past few months I've been having issues with image previews not loading on my Mac in Quick Look, Finder previews or icon thumbnails. I have experienced the problem on both Mac OS High Sierra ...
Desktop
Mac
Third Party Integrations
  • Jay's avatar
    Jay
    6 years ago
    If anyone else is experiencing this issue still, please could you reach out to our support team directly in order for them to investigate this matter further.
     
    Feel free to attach a link to this thread as well in your email to the team.
     
    Thanks in advance!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi Andrew, we’re sorry to hear about this. 
 
Are you experiencing this on any file in your Dropbox account? Do you have a private personal account, or are you a member in a Dropbox Business team? Does this apply to both accounts or just one?
 
Any further info you can provide would be great!
drrrrn's avatar
drrrrn
New member | Level 2
7 years ago

I'm having this same issue and have been for about a year now. Can confirm that removing the Dropbox-Finder integration and restarting fixes it completely.

The issue (for me) is not seen on an account level, but rather affects files system-wide - with no icon previews of files on my desktop or in any Finder window (they all default to the generic JPG, PDF, PNG, etc. icons built into macOS) as well as QuickLook not loading previews, either. Note: I do have both a personal and business account connected, and from my testing having one or both connected does not seem to improve or worsen this bug.

Device details: I am having this issue on a 2016 15" MBP running 10.14 Mojave. This is my work laptop and has plenty of processor, memory, SSD storage space, etc. I have a personal 2012 15" MBP running 10.14 Mojave as well - with much less processing power, memory, and a slower HDD - with these same issues, yet when I unistall Dropbox it seems like a much faster machine than my newer work laptop.

Any help here would be greatly appreciated! Thanks in advance :)

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