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Forum Discussion
Andrew D.4
7 years agoHelpful | Level 5
Dropbox Finder integration breaks Quick Look and thumbnails - Mac OS Mojave 10.14
For the past few months I've been having issues with image previews not loading on my Mac in Quick Look, Finder previews or icon thumbnails. I have experienced the problem on both Mac OS High Sierra ...
- 6 years agoIf anyone else is experiencing this issue still, please could you reach out to our support team directly in order for them to investigate this matter further.Feel free to attach a link to this thread as well in your email to the team.Thanks in advance!
Jay
7 years agoDropbox Staff
Hi Andrew, we’re sorry to hear about this.
Are you experiencing this on any file in your Dropbox account? Do you have a private personal account, or are you a member in a Dropbox Business team? Does this apply to both accounts or just one?
Any further info you can provide would be great!
- drrrrn7 years agoNew member | Level 2
I'm having this same issue and have been for about a year now. Can confirm that removing the Dropbox-Finder integration and restarting fixes it completely.
The issue (for me) is not seen on an account level, but rather affects files system-wide - with no icon previews of files on my desktop or in any Finder window (they all default to the generic JPG, PDF, PNG, etc. icons built into macOS) as well as QuickLook not loading previews, either. Note: I do have both a personal and business account connected, and from my testing having one or both connected does not seem to improve or worsen this bug.
Device details: I am having this issue on a 2016 15" MBP running 10.14 Mojave. This is my work laptop and has plenty of processor, memory, SSD storage space, etc. I have a personal 2012 15" MBP running 10.14 Mojave as well - with much less processing power, memory, and a slower HDD - with these same issues, yet when I unistall Dropbox it seems like a much faster machine than my newer work laptop.
Any help here would be greatly appreciated! Thanks in advance :)
- creativum7 years agoHelpful | Level 5
Same problem here - we have a business account and problem with finder previews at all kind of files. is a big problem for us a a design agengy cause it make processes last a lot longer. is there a solution?
- tomrantala7 years agoNew member | Level 2
Same problem here!
I disabled Finder integration, restarted computer and it works now. Enabled Finder integration again and it seems to work, for now.
- spencerjacobs6 years agoExplorer | Level 4
Same problem. Business Account. It's a real pain in the ass to have to relauch finder all of the time and then try to sync files locally just to preview a simple .jpg!
Please fix Dropbox!
- Ozbay6 years agoNew member | Level 2
We have this problem as well. As a design agency, this is extremely annoying, since we depend on image previews a lot. And we can't seem to figure out how to fix the problem. Turning Dropbox finder integration off/ on does not always work. This problem occurred after the Mojave update. Any information about how to solve this problem is highly appreciated.
- THNKM_017 years agoHelpful | Level 5
In my case the problem if you have activated this option happens with all files, not just Dropbox. With all of them.
I've also been checking that the CPU usage increases a lot and makes the Mac slow down.
When working with the option disabled, you don't see which files are online and which are not (Working with Intelligent Synchronization). I have a company account and it is very annoying for the day to day.
Do you know a solution?
- xgougeon6 years agoExplorer | Level 3
I have had the same problem for months since I've started using the "local / online" features of the Dropbox finder integration. It sometimes work but most of the time quicklook is not available for the recently synced files.
Screencapture here : https://www.dropbox.com/s/qcam8gjopv1yilj/Capture%20d%27%C3%A9cran%202019-01-09%2016.09.37.png?dl=0
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