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MichaelTheGeek's avatar
MichaelTheGeek
Explorer | Level 4
2 years ago

Dropbox Dash extension & desktop apps have same name & m concern about how they are supposed to work

Hello Dropbox team.   Today I installed dropbox Dash extension from the MAS. I then discovered that there was a desktop client and proceeded to download it. Upon trying to install the desktop app...
Desktop
Dropbox Basic
Dropbox Dash
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi MichaelTheGeek, thanks for bringing this to our attention.

 

In order to understand exactly what you're experiencing, could you attach screenshots showing the process you're using?

 

This will help me to assist further!

  • MichaelTheGeek's avatar
    MichaelTheGeek
    Explorer | Level 4
    2 years ago

    I could not replicate the issue, but what has happened, the desktop app wants  to connect accounts that  takes me to the browser extension page that has the same name as the desktop app. The one thing that's odd, the browser extension gave me a page that has a download link to the old E-Command app.

    • MichaelTheGeek's avatar
      MichaelTheGeek
      Explorer | Level 4
      2 years ago

      The goal is to have a bookmark app where I can store and open files. It seems this is not the app.

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi MichaelTheGeek,

         

        Thanks for providing feedback. Dropbox Dash (formerly command + e) is a service that allows you to search across your Desktop and cloud app. Dash requires you to sign into any cloud apps you wish to search as a matter of access. There is no current bookmark functionality. 

         

        Based on your screenshot, you were looking at the Dash installation page: https://www.dropbox.com/dash/install. Cmd + e is the keystroke you use to search, which is why it is mentioned there even though the name has changed. Let me know if I'm misunderstanding or missing anything here.

         

        Are you still having any issues with the Dropbox Desktop app or Dash?

         

        Regards,

        Ben

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