We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
FAQ
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    7 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    7 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

Axelderhund's avatar
Axelderhund
New member | Level 2
I'm still noticing this problem on both mine and my wife's galaxy s6 Android v7 nougat phones. Battery usage is at 8 precent, and that is after stopping the app, clearing cache and data, uninstalling, rebooting and reinstalling. I have even set the app to only upload files while charging, however it still shows 8 precent battery usage throughout the day with the app only running in the background. We are using version 68.2.2. if this continues, I'll be forced to cancel my subscription, since it is burning through 1\10 of my battery every day. Included is my log from gsam detailing the apps usage.

GSam Labs - Battery Monitor - Export Data Dropbox Oct 26, 2017 9:43:26 PM Usage Details CPU Usage:32m 19s CPU Usage (Background Only):31m 22s Keep Awake:1m 32s Number of Wake Locks:1 Number of times waking device:74 Bytes Sent:21.72 MB Bytes Received:11.63 MB App UID:10288 Wakelock Detail 1.5m(1)*job*/com.dropbox.android/.camerauploads.CameraUploadsScanAndUploadJobService Included Packages Dropbox Included Processes com.dropbox.android:crashes com.dropbox.android *wakelock*

The native battery monitor estimates that 253 mah of battery has been used, with 4 hours and 20 minutes of stay awake time.
Ed's avatar
Ed
Icon for Dropbox Staff rankDropbox Staff
8 years ago
I'll check if they have updates on this - thanks for keeping reporting!
  • JoakimT's avatar
    JoakimT
    Explorer | Level 4
    8 years ago
    Same problem here

    6.8.2.2
    Galaxy S8
    • rob0t's avatar
      rob0t
      New member | Level 2
      8 years ago

      Same problem here, Xperia XZ

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!