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AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
FAQ
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    7 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    7 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

megawhite's avatar
megawhite
Collaborator | Level 8

Over the last couple of months on the Android phone app I have noticed excessive battery usage by the DropBox App even when there is no upload or download activity.

 

Can this be fixed asap?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
We need way more info here - like Android OS version and Dropbox version as a minimum.
  • megawhite's avatar
    megawhite
    Collaborator | Level 8
    8 years ago

    Hi, sorry yes that would help:

    Android 5.0

    Dropbox 50.2.2

     

    As I say no active uploading or downloading.  The majority of time the phone is Wi-Fi connected, I cannot tell if the drain is happening while specifically Wi-Fi or mobile data connected.

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