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rsekkel's avatar
rsekkel
Explorer | Level 3
2 years ago

Capture trying to use old team account.

Capture  Hi! I use dropbox professional and I already sucessfully instaled Capture on two of my computers - all Windows 11.  But when I tried to install it on my surface laptop (also Windows 11), ...
Dropbox Capture
  • Mike DBX's avatar
    Mike DBX
    2 years ago

    Thanks for checking rsekkel!  We have now released the fix that was referenced previously, so if you uninstall Capture, download it again from dropbox.com/capture, and reinstall, then it should hopefully resolve this issue.  Our expectation is that Capture will still try to login automatically with your old account, but it will detect login being unsuccessful and present you with options to login with a different account.

     

    Let us know how it goes 😊

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi rsekkel, can you clarify if you're still facing the same issue, or if it was resolved? 

Mike DBX's avatar
Mike DBX
Icon for Dropbox Engineer rankDropbox Engineer
2 years ago

Thanks for checking rsekkel!  We have now released the fix that was referenced previously, so if you uninstall Capture, download it again from dropbox.com/capture, and reinstall, then it should hopefully resolve this issue.  Our expectation is that Capture will still try to login automatically with your old account, but it will detect login being unsuccessful and present you with options to login with a different account.

 

Let us know how it goes 😊

  • rsekkel's avatar
    rsekkel
    Explorer | Level 3
    2 years ago

    Hi Mike!

     

    I downloaded the new version and SUCESS!

    It's working now!

     

    Just a couple of comments:

     

    1) As expected capture asked me which account I wanted to use. Although I've chosen my personal account it wrote something like "logging in ... my ol team account" but in fact it used my professional account. So perhaps you wanna check the message.

     

    2) The new version did not install over the old installation, so I ended up with two capture apps installed. I just deleted the old one and it's all ok.

     

    Again, thank you very much for your attention and congratulations to the Dropbox Team for the speedy solution.

     

    Best regards,

     

    Ronald Sekkel

    • Mike DBX's avatar
      Mike DBX
      Icon for Dropbox Engineer rankDropbox Engineer
      2 years ago

      Perfect, thank you for confirming rsekkel, and for the additional feedback!

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