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Biggsy's avatar
Biggsy
New member | Level 2
4 months ago

Can't open Word documents in Dropbox. "We couldn't apply organizational policies" error.

Can't open a word document using my dropbox as message says 'Cant open file - We couldn't apply organizational policies to give you access to your account because of an Intune service error. Please t...
Microsoft
Microsoft Office
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey Biggsy, thanks for reaching out!

 

This sounds like an error coming from a third party app you're using in this case from Word, but let's see what we can find together.

 

Would you mind clarifying which platform you're using on your end, when trying to preview the content? Do you use our mobile app, website or desktop app? 

 

Can you please send me a screenshot, so I can check it out?
 

Thanks a bunch! 

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