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Baronski's avatar
Baronski
Helpful | Level 5
2 years ago

Can't install from Download folder when DB backup is enabled!

After a fresh install of my MacBook Air, running latest macOS and Dropbox app I noticed I wasn't able to install apps with a .pkg installer. No matter what I tried, I always ended up with an error...

After hours of searching the web, I ended up on this post: https://discussions.apple.com/thread/254600885?login=true&page=1 

The offered solution of moving the PKG to the Desktop folder didn't work for me, but then I realised that my Desktop folder is also marked to be backed up by Dropbox... after I moved the .pkg installer to a place outside of the reach of Dropbox back up it let me finally install it...

 

I didn't liked the idea of moving my backup folders to a secret place and replacing them with shortcuts, and it disabled to ability to receive AirDrop files, but now it also doesn't allow using .pkg installers from the download folder, I really don't like it!

 

Can you fix both AirDrop and the ability to install .pkg directly from the download folder again? Thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Baronski, thanks for bringing this to our attention.

     

    We appreciate the feedback on this matter. 

     

    We take all comments into consideration in order to improve the Dropbox service and app.

    • Baronski's avatar
      Baronski
      Helpful | Level 5

      Jay thanks for your fast reply, but could you be a little more specific with regards of the ETA of the solution. There's a topic about the problem with receiving Airdrops that is from June and it's still not fixed... I have a paid subscription that is not paused while you are working on the problem.


       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        As of yet, we don't have any update on this matter. If you wish, you can contact the support team directly for more specific information.

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