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hkmart3's avatar
hkmart3
New member | Level 2
7 years ago

Ability to attach Dropbox files to email in Mail app on Ipad has disappeared

I have regularly been able to attached documents from Dropbox when creating an email on OSX Mail app. However, now I am not able to. Steps that fail are below: Create email on iPad with Mail. Tap ...
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FAQ
Mobile
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hi there, we’re assuming you’re referring to the iOS Mail app, not the Mac OSX app.
     
    Have you installed the Dropbox mobile app, and does the Dropbox folder appear on the Files app on your iPad?
     
    If not, could you confirm what version of iOS you’re running on the iPad, and what version of the Dropbox app is installed?
     
    Thanks in advance!
EMay's avatar
EMay
New member | Level 2
6 years ago

I'm having this issue as well.  I have been regularly adding documents from my Dropbox to emails in the iOS Mail app, and suddenly am unable to.  The difference for me is that I am able to see choose Dropbox, and the folder and file, but the file will not download to add to the mail;  it just stays in waiting to download.    I have updated the Dropbox app and the latest iOS.  I am currently using iOS 12.2. 

Anyone have a fix for this?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hi EMay, iOS 12.2 is a beta version of the software, which isn’t currently supported until it becomes a stable version, so any issues with the Dropbox mobile app can’t be troubleshooted.
     
    Were you experiencing this on the stable version of iOS 12.1.4?
    • rmeynatten's avatar
      rmeynatten
      New member | Level 2
      6 years ago

      Hi, Jay - I’m having the same problem described above by EMay.  I’m running iOS 12.1.4.    The only files that will download are ones that have the download symbol in the upper right corner.  But those are often older versions of the docs I’m trying to attach into the emails.  Appreciate any suggestions you may have.  Thanks!

      • EMay's avatar
        EMay
        New member | Level 2
        6 years ago

        I've noticed the same thing, where the files that will attach have the download symbol.  But, this is also inconsistent.  Sometimes it will, sometimes it won't.  

    • EMay's avatar
      EMay
      New member | Level 2
      6 years ago

      Hi Jay, 

      The issue began when I was using a stable version, so I upgraded my iOS and Dropbox.  The problem continued.  Occasionally it will work, but mostly won't.  

    • Kw7790's avatar
      Kw7790
      New member | Level 2
      6 years ago

      I am now having the same problem as above but this is update to 13.1.3.

      I am always signed in, I have always been able to attached files but now it just "waits" and waits and does not attach the file.

      Can you please email me with a solution?

      [personal information removed for security purposes]

      Thank you in advance 

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        I'm sorry to hear you're having issues with this Kw7790.

        Could you forward me a screenshot of how this looks like on your end so I can have a visual?

        In addition, have you rebooted your device lately?

        If possible, can you please open the Files app on your device and press ‘edit’? Under locations you should see all available locations along with Dropbox. Please switch this off and on again and press 'done'.

        After this is done then, please try again. 

        Let me know the results please. 

        PS: I removed your email address from your post for security reasons and to better align with our Community's Guidelines. If you'd like to get in touch with our team for account specific troubleshooting, you can log a ticket here: https://www.dropbox.com/support

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