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hkmart3's avatar
hkmart3
New member | Level 2
7 years ago

Ability to attach Dropbox files to email in Mail app on Ipad has disappeared

I have regularly been able to attached documents from Dropbox when creating an email on OSX Mail app. However, now I am not able to. Steps that fail are below: Create email on iPad with Mail. Tap ...
Dropbox Paper
FAQ
Mobile
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hi there, we’re assuming you’re referring to the iOS Mail app, not the Mac OSX app.
     
    Have you installed the Dropbox mobile app, and does the Dropbox folder appear on the Files app on your iPad?
     
    If not, could you confirm what version of iOS you’re running on the iPad, and what version of the Dropbox app is installed?
     
    Thanks in advance!
hkmart3's avatar
hkmart3
New member | Level 2

This is a great question and a helpful response. 

 

Since I do not normally use the Files app, I had not checked it. Sure enough, when I did, I saw that Dropbox was not enabled on Files. When I enabled it there, it appeared back in the Mail app.

 

i don’t know why it went away, but this solved my problem. 

 

Thanks.

K Martin

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Glad you were able to resolve it so quickly, and for getting back to me on this!

Have a great week ahead!

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