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hkmart3's avatar
hkmart3
New member | Level 2
7 years ago

Ability to attach Dropbox files to email in Mail app on Ipad has disappeared

I have regularly been able to attached documents from Dropbox when creating an email on OSX Mail app. However, now I am not able to. Steps that fail are below: Create email on iPad with Mail. Tap ...
Dropbox Paper
FAQ
Mobile
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hi there, we’re assuming you’re referring to the iOS Mail app, not the Mac OSX app.
     
    Have you installed the Dropbox mobile app, and does the Dropbox folder appear on the Files app on your iPad?
     
    If not, could you confirm what version of iOS you’re running on the iPad, and what version of the Dropbox app is installed?
     
    Thanks in advance!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there, we’re assuming you’re referring to the iOS Mail app, not the Mac OSX app.
 
Have you installed the Dropbox mobile app, and does the Dropbox folder appear on the Files app on your iPad?
 
If not, could you confirm what version of iOS you’re running on the iPad, and what version of the Dropbox app is installed?
 
Thanks in advance!
  • hkmart3's avatar
    hkmart3
    New member | Level 2
    7 years ago

    This is a great question and a helpful response. 

     

    Since I do not normally use the Files app, I had not checked it. Sure enough, when I did, I saw that Dropbox was not enabled on Files. When I enabled it there, it appeared back in the Mail app.

     

    i don’t know why it went away, but this solved my problem. 

     

    Thanks.

    K Martin

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Glad you were able to resolve it so quickly, and for getting back to me on this!

      Have a great week ahead!
    • Mia1180's avatar
      Mia1180
      New member | Level 2
      6 years ago
      Sorry I am having the same problem but I am not sure what Files App you are referring to and would be so grateful if you would kindly explain thanks so much. Mia
    • CShel's avatar
      CShel
      New member | Level 2
      5 years ago
      I’ve lost access to Dropbox files, too, on emails from my iPhone and iPad. How do you enable Dropbox on the Files app? Only choice is iCloud.
      Cannot find App Files in Settings on my phone - it’s missing too.
      All files are up to date
      Please help; I need to send a customer a file
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi CShel; thanks for joining our discussion here and welcome aboard!

         

        Based on your description, it looks like Dropbox has not been set as a location in the Files app on your devices.

         

        Can you please open the Files app on your device and press ‘edit’? Under locations you should see all available locations with Dropbox toggle off. Please switch this on and press 'done'.

         

        After this is done then, please try again. You should see the functionality has been restored.

         

        Keep us posted! 

  • Mia1180's avatar
    Mia1180
    New member | Level 2
    6 years ago
    Hi Jay,

    Please let me know which Files App you are referring to as I am also unable to attach any files from Dropbox to mails on an iPhone. Thanks so much
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hi Mia, what version of iOS are you running on your iPhone?

      The iOS Files app is something that allows Dropbox to save files to the iOS device, at least temporarily, to use in other apps.

      More information about this can be found here.

      Let me know if this helps!

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