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Forum Discussion

gherson's avatar
gherson
Explorer | Level 4
2 years ago

"A JavaScript error occurred in the main process"

Initially Capture was working on a Windows 10 laptop, then I believe that the user attempted a reinstall of Capture without realizing it, and now the laptop is unable to run Capture:  Javascript erro...
Desktop
Dropbox Capture
Windows
  • Mike DBX's avatar
    Mike DBX
    2 years ago

    Hello all,

     

    We released a fix for this issue on July 6th, 2023 in v103.9.0 of Capture.  For anyone who experienced this issue before that date, please try installing Capture again from https://www.dropbox.com/capture 🙂

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi gherson, thanks for bringing this to our attention.

 

You mentioned that a user attempted the reinstallation of the program. 

 

Was this on your computer, or a company-managed device?

 

This will help me to assist further!

gherson's avatar
gherson
Explorer | Level 4
2 years ago

This is on a personal laptop. 

(We aren't sure what exactly lead to the error.  I'm guessing from a description of events.)

Thanks for your help.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Could you try quitting the normal Dropbox desktop application and then attempt to uninstall and reinstall the Dropbox Capture app?

    • gherson's avatar
      gherson
      Explorer | Level 4
      2 years ago

      The user set up a user account at dropbox.com when the Capture install needed her to, but the Dropbox Desktop app was never installed on the laptop.  I confirmed that many ways:  Start menu, running tasks, Windows registry:  None had a mention.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey gherson, would it be okay if I reach out via email, in order to have a closer look into this? 

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