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Forum Discussion

hilaryhacksel's avatar
hilaryhacksel
Helpful | Level 6
8 months ago

1Password suggestion to fix file downloads

It has come to 1Password's attention that file downloads don't work in Dropbox when the 1Password extension is installed in Safari. I did a technical deep dive into the issue and found the following ...
Third Party Integrations
  • hilaryhacksel's avatar
    hilaryhacksel
    5 months ago

    Thanks BenDBX I've tested the drop box fix with the 1Password workaround removed and can see both the download working and the 1Password code running in the same iframe!

     

    I see the developers decided to bump the timeout to 10 seconds (`1e4`) which is ample time on my apple M1 to switch between JS contexts. Hopefully slower computers don't have issues with this!

     

     

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey hilaryhacksel, at the moment we don't have any concrete updates. 

 

However, I'll make sure to update the thread if we have any additional comments, or changes on our end. 

 

Thank you!

  • hilaryhacksel's avatar
    hilaryhacksel
    Helpful | Level 6
    8 months ago

    Hi Megan ! Just thought I'd follow up again to keep this issue active. Have any developers at Dropbox had time to take a look at this problem?

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Hi hilaryhacksel,

       

      Thanks for your patience here! Our Engineers implemented a fix last week to resolve downloads failing on Safari with 1password. Please give it a shot and let us know if everything is working for you.

       

      Thanks,

      Ben

      • hilaryhacksel's avatar
        hilaryhacksel
        Helpful | Level 6
        5 months ago

        Thanks BenDBX I've tested the drop box fix with the 1Password workaround removed and can see both the download working and the 1Password code running in the same iframe!

         

        I see the developers decided to bump the timeout to 10 seconds (`1e4`) which is ample time on my apple M1 to switch between JS contexts. Hopefully slower computers don't have issues with this!

         

         

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