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Forum Discussion

skverskk's avatar
skverskk
Explorer | Level 3
23 hours ago

Sync icons are missing in Explorer on Windows 10

The green icons next to files and folders signifying whether file(s) are on-line or off-line only are no lonher displaring.  It was at one time showing a green checkmark or an empty cloud icon, now, nothing. When I rigt click on the file, the dropdown menu still give me the option to choose whether to make available on-line only or local. 

I'm running Win 10 on a Lenovo T530 Laptop.  Any help would be apptrciated. Thanks.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi skverskk, thanks for bringing this to our attention.

     

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

     

    This will help me to assist further!

  • skverskk's avatar
    skverskk
    Explorer | Level 3

    I re-installed the desktop app, but still no file or folder icons.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Could you attach a screenshot showing the Dropbox folder as it appears in Explorer on your machine?

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