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Rachel L.'s avatar
Rachel L.
Collaborator | Level 10
7 years ago

Why was my Dropbox quota reduced?

I alternate between using Dropbox on my laptop (Windows 10), and the Dropbox Android app on my tablet.   I just started up Dropbox on my laptop and got a Windows notification saying my Dropbox sp...
Promotions
Storage space
  • Mark's avatar
    Mark
    7 years ago
    Did you have any promo space on your account?

    That is usually time limited - www.dropbox.com/events may show it
Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 years ago
Did you have any promo space on your account?

That is usually time limited - www.dropbox.com/events may show it
  • Rachel L.'s avatar
    Rachel L.
    Collaborator | Level 10
    7 years ago

    I have no idea what promo space is. :/ When I clicked the link you provided, though, it does say, "Your quota was decreased to 1 TB. Yesterday 11:36 PM." It gives no further details.

     

    I thought the paid plan was 1TB to begin with? So I'm not sure how much I lost, or what it was from. The last time I added any space to my account was when I switched to the paid plan last June.

     

    EDIT, ah, wait! I looked under "Plan" for my account. It says there was a 25GB "HP promotion" for "HP + Dropbox" 4/28/2017 and it's expired. I don't quite recall what that was but that must be it.

     

    Thank you!

    • ManuG's avatar
      ManuG
      New member | Level 2
      7 years ago

      What's the default space on Dropbox? because suddenly mine is not sync anymore as apparently it's full but I only have 3.25GB on it! I'm sure it used to be 10GB of free space?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        7 years ago
        The default free account is 2gb or 2.5gb if you were referred by somebody.

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