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Forum Discussion
Why do I get this kind of threatening email from Dropbox that I'll lose access to my files?
I get this email almost daily: "Eligibility confirmed: NAME, you'll lose access to your files if you don't act soon!" I have 1,7 / 2.0 GB on my free storage. What do you mean by this message? ...
- Thank You Megan for your support and your clear message.
I did misunderstand the "you'll lose access to your files if you don't act soon!" statement then.
I thought I would lose the files which I have uploaded.
Thank You.
Megan
Dropbox Staff
Dropbox StaffHey TeeKoo_Fi, I'd be happy to explain!
Please be aware that Dropbox will not delete any of your files.
However, if your Dropbox folder becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files, hence the message.
If you need something else, please let me know and I will be more than happy to help every step of the way.
Thank You Megan for your support and your clear message.
I did misunderstand the "you'll lose access to your files if you don't act soon!" statement then.
I thought I would lose the files which I have uploaded.
Thank You.
I did misunderstand the "you'll lose access to your files if you don't act soon!" statement then.
I thought I would lose the files which I have uploaded.
Thank You.
