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lesleyd's avatar
lesleyd
Helpful | Level 6
7 years ago

Unable to permanently delete files in Delete Files folder

Wow. I have now waited 6 days for Dropbox to answer this question. Seriously. What does it take????????? And first I checked everywhere I can but no one seems to have had this problem.   There is n...
Storage space
  • Lusil's avatar
    Lusil
    7 years ago
    Hi there lesleyd.
     
    Initially, please bear in mind that deleted and permanently deleted files don't count against your storage quota. Permanently deleting files after they have already been deleted doesn't free any more space in your Dropbox. You can find out more info about this here. 
     
    Furthermore, you can check your Plan tab for more details on your storage since it includes info about unused space and space taken up by regular files and shared files. If you’d like to unshare any content in your Dropbox account, please see relevant steps in this article. 
     
    Finally,  I was able to locate your ongoing communication from my side and I can see that it’s under review by a specialized member of my team. Due to account-specific info required, I’d kindly recommend continuing this discussion via email with them. I’ve made sure to pass your comments along and they’ll get back to you as soon as they have more info so as to further troubleshoot with you. Rest assured, they’ll do their best to assist you. 
     
    Let me know if you have any other questions! :upside_down:
  • lesleyd's avatar
    lesleyd
    7 years ago

    Thank you for your response.

    I did receive the response I needed from your team, and it took 8 days from the first communication I sent to get my answer. That is why I put this question into the Community Help Center.

    For anyone else who wants to know, the option to permanently delete files in the Deleted Folder has changed. It is no longer in the line of the file or folder. You now have to tick the box on the left-hand side next to the folder or file you want to deleted. Then, on the right-hand side 2 options show up: "Restore" or "Permanently Delete". This is how you can permanently delete files now.

     

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there lesleyd.
 
Initially, please bear in mind that deleted and permanently deleted files don't count against your storage quota. Permanently deleting files after they have already been deleted doesn't free any more space in your Dropbox. You can find out more info about this here. 
 
Furthermore, you can check your Plan tab for more details on your storage since it includes info about unused space and space taken up by regular files and shared files. If you’d like to unshare any content in your Dropbox account, please see relevant steps in this article. 
 
Finally,  I was able to locate your ongoing communication from my side and I can see that it’s under review by a specialized member of my team. Due to account-specific info required, I’d kindly recommend continuing this discussion via email with them. I’ve made sure to pass your comments along and they’ll get back to you as soon as they have more info so as to further troubleshoot with you. Rest assured, they’ll do their best to assist you. 
 
Let me know if you have any other questions! :upside_down:
  • lesleyd's avatar
    lesleyd
    Helpful | Level 6
    7 years ago

    Thank you for your response.

    I did receive the response I needed from your team, and it took 8 days from the first communication I sent to get my answer. That is why I put this question into the Community Help Center.

    For anyone else who wants to know, the option to permanently delete files in the Deleted Folder has changed. It is no longer in the line of the file or folder. You now have to tick the box on the left-hand side next to the folder or file you want to deleted. Then, on the right-hand side 2 options show up: "Restore" or "Permanently Delete". This is how you can permanently delete files now.

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Thanks for the detailed response and glad to hear you were able to resolve your concern, lesleyd!
       
      If you have any questions in the future, don’t hesitate to get back to us. In the mean time, have a wonderful week ahead! :laughing:
      • dangteena's avatar
        dangteena
        New member | Level 2
        6 years ago

        I cannot find the option to delete a file?  I've literally tried everything. 

        HOW CAN I DELETE A FILE????

        WHY does DELETE not show up as an option for my files?

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