We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey jediBui - thanks for using Dropbox and welcome to the Community.

 

It sounds like you might have logged into or created another account, instead of changing the log in process on your account.

 

Is it possible that you used a slightly different email address or that you have more than one Dropbox accounts perhaps?

 

Let us know more and we'll take it from there.

jediBui's avatar
jediBui
Explorer | Level 3
12 months ago
thanks for the reply. yes i think you are correct. how do i get my original account back? the email address that i used for the original account is my current google account.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi jediBui, have you tried signing out of your current account, and then singing in the one you used before, and that has your referrals linked? 

    • jediBui's avatar
      jediBui
      Explorer | Level 3
      8 months ago
      yes ive tried logging out/in. clearing cache different browser. no luck.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey jediBui, do you mean that you logged in with the correct email/password and are still seeing the second account, which is under a different address?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!