You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
onnokramer
3 years agoHelpful | Level 6
Storage space does not match the actual used space?
Storage space does not match the actual used space?
I use dropbox already for a decade approximately and in general, I'm very happy with the free account.
Mostly I share files with students (temp...
- 3 years ago
Dear all,
DB is allowed on 3 devices. I saw on one of them a hidden file and after I deleted that the acount space matches
So I solved it myself
take care
Onno Kramer
Rich
Super User II
onnokramer wrote:
The dropbox folder cpntains 1.5 GB of 16.4 GB max. dropbox says that 8.0 GB is used?
Do you have the backup feature enabled? If so, those files would take up space in your account as well.
onnokramer
3 years agoHelpful | Level 6
Thank you
Back-up feature never used
Back-up feature never used
- Nancy3 years agoDropbox Staff
Hi onnokramer, I hope you’re doing well!
Is it possible to send me a full screenshot of what you see on your Plan tab here?
- onnokramer3 years agoHelpful | Level 6
- Rich3 years agoSuper User II
That's a screenshot of your Dropbox application. Nancy is asking for a screenshot of the following page in your account.
That page will show the true usage of your account.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!