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EnnR's avatar
EnnR
New member | Level 2
6 years ago

Selective sync doesn't free space!?

Hi! I've 5,8 GB of DB space. I've used it almost, so I did "selective sync" to free some space in my computer. Nothing happened eg doesn't free any space. I calculated manually the folders sizes vie...
Desktop
Storage space
  • Walter's avatar
    Walter
    6 years ago

    Selective sync will let you free up space on a computer using our desktop app by un-syncing some of your folders; as you can see shared folders also take up space on your account.

    Generally speaking now, when your Dropbox account becomes over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again.

    To get your account under quota you can do any of the following: 

    1. Upgrade your account – check out www.dropbox.com/plans for other information.
    2. Increase your quota using referrals bonuses or other promotions.
    3. Leave any shared folders that put you over quota.
    4. Move files that don't need to sync out of your Dropbox folder.

    I hope this helps to some extent and please let me know if I'm missing anything here Enn.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey there EnnR - sorry to hear about this.

First things  first, what's the status of your app on your computer? Is it "up to date" or still syncing the changes you applies on your selective sync settings? 

Moreover, if you're indeed up to date and still notice a space discrepancy, could you share a screenshot of what's troubling you?

  • EnnR's avatar
    EnnR
    New member | Level 2
    6 years ago

    Hi Walter!

     

    I've answered to Your e-mail with screenshot'n'stuff :), read my e-mail, pls

    rgds Enn

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hey there Enn - how are you today?

      Is it possible that you replied to the automated email you receive about a subscription to a thread here on our forums? 

      I'm only asking because I wasn't able to find a ticket on our system for the account you used to post your question.

      Could you share a screenshot of what's troubling you here? 

      If you'd like to follow the email route (contacting us through our Official Channels) you can go ahead and log a ticket with our team so we can help out with more account specific information. Let me know the ticket's ID here so I can locate and get on it asap. 

      Thanks!

      • EnnR's avatar
        EnnR
        New member | Level 2
        6 years ago

        Hi Walter!

         
        Thank You for Your quick response.
        Pls find  the screenshot You asked atached - You can see the content of my (selective) synced DB app folder (calculated size appr 3,8 GB), at the right lower corner You see the settings and status of my DB. Status is "Up to date" and shows the 98% of max space is used of 5,8 overall space I have. E.g. - 5,7 GB is used instead of 3,8 GB as should be by content of synced DB app folder. Where is almost 2 GB-s of free space?
        Screenshot atached
         
         
        rgds
        EnnR

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