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J23's avatar
J23
Explorer | Level 3
9 months ago

Referral ineligible

Hi Team,   I've referred my mum to dropbox and helped her sign in on a family laptop to share bills and files.    The referral status is ineligible, could you please check this?    Thanks...
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  • Rich's avatar
    Rich
    9 months ago
    J23 wrote:

    The laptop has previously had dropbox as it's a shared device. 

    That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

J23's avatar
J23
Explorer | Level 3

May I please check in on what can be done next?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey J23, can we send you an email, so we can take a closer look into this?

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