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Jeff H's avatar
Jeff H
Helpful | Level 5
2 years ago

Quicken 5G missing

5G of space for Quicken promotion did not apply to my account and when I try again to apply the Quicken 5GB Dropbox Coupon Code the result is: Coupon has already been applied. How to I go about getti...
Error Messages
Promotions
Storage space
  • Jeff H's avatar
    Jeff H
    2 years ago

    I followed the instructions to the letter and there were no errors displayed, just no storage space added. I tried again, as I said, but was blocked from reusing the code. I spoke with a Quicken support agent who said, "Talk to Dropbox support", which, as you probably know, is frustratingly impossible, and the Dropbox chatbot is so generic that's it's useless. After posting here, I connected with a Quicken chat agent who had a second code generated for me, and on the second attempt it worked.

LisaJ's avatar
LisaJ
New member | Level 2
3 months ago

I could have written this myself! Very good explanation of the issue I'm experiencing. A recent notification about my storage limit prompted me to realize that the 5GB Dropbox Coupon Code offer from Quicken is not active in my Dropbox account. When I enter the code Quicken provides it says the coupon code has already been applied. I just checked my dropbox.com/events log and there's an entry on 5/11/2024 that says "Your quota was decreased to 2.75GB". Quicken's backup screen currently says, "We have partnered with Dropbox to offer Quicken Members secure online storage for their backup files, with 5GB free." So as long as I'm an ongoing user/member, and they are encouraging the use of Dropbox for off-site backups, it seems I should be eligible. Would you please add 5GB to my account or provide a valid code, as you have for others? Thanks so much for your help!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    13 days ago
    LisaJ wrote:

    Would you please add 5GB to my account or provide a valid code, as you have for others? Thanks so much for your help!

    You need to get a new code yearly from Quicken to keep the promo space. Dropbox wouldn't know if you were still a customer. 

     

    Contact your Quicken rep and get a new coupon to use. 

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