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Forum Discussion

Em_6's avatar
Em_6
Collaborator | Level 8
4 years ago

Photo backup on iPhone isn’t working

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Camera uploads
Mobile
Storage space
Em_6's avatar
Em_6
Collaborator | Level 8

just an update: the same problems are occurring still, nothing has been fixed. hopefully dropbox get this sorted out soon, Megan, do you know if I could get any money back? its inconvenient when you have to sign in every time you have files to upload. thanks

k_svensson's avatar
k_svensson
Helpful | Level 5
4 years ago

Agreed. Users have reported this issue in detail over the last several months, but Dropbox has not prioritized a fix. The only workaround is to log out and log back in again (but this only works if you keep the app open - the second you close it, the same issue happens).

To pay a full annual subscription for a tool that's not working seems wrong.

  • Em_6's avatar
    Em_6
    Collaborator | Level 8
    4 years ago

    k_svensson have you noticed when you have to sign back in, the camera upload option isn't there? I didn't have that problem until this issue had already been going on for a while. I have to go through to the Account / camera uploads manually. not that big of an issue, but its just another problem.

     

    that and some files are duplicates, and others just aren't there. that bothers me more than having to sign in and out. is anybody else having these problems or is this separate? 

     

    thanks

    • KerryL28's avatar
      KerryL28
      Helpful | Level 5
      4 years ago
      This has been happening with me since March, Megan has been in touch and I updated my iOS software as suggested, but still it didn’t work.
      Last week I upgraded my phone, and still Dropbox isn’t working.
      I’ve basically been without this service now for almost 5 months.
      I’d like a refund and I won’t be renewing.
      Anyone else been successful in getting a refund?
      • Em_6's avatar
        Em_6
        Collaborator | Level 8
        4 years ago

        KerryL28 I'm considering it. I really want dropbox to sort this mess out because when its working properly I really prefer it to other cloud storages. the specialist team just say they're working on it, but obviously there's been several updates since this problem started and its just getting worse. hopefully we can get some money back though

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