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Forum Discussion
Photo backup on iPhone isn’t working
I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Hugo D.3 that is exactly what I get on my iPhone 6. You don't have to uninstall/reinstall -- just sign out and back in. A bit quicker but still really irritating.
Update on where it’s at and to anybody who’s having this issue:
I’ve been in contact with the specialist team since around the time I made this thread. They said they’re aware of the issue and are working on it, but as it stands the couple of updates I’ve had haven’t worked.
That probably means we can’t do anything about it until there’s an update that does but I’d like to know if any updates have worked for anybody / what they did different after an update for it to work so I can try that.
The advice I was given from them for after an update was to clear cache, uninstall, turn phone off and on (not restart) and install the app again. Not really anything I haven’t heard here.
They said it was caused by the iOS update by Apple where they changed security settings.
So anybody who’s updates it’s worked for, please let me know what you did. Thanks
I’ve been in contact with the specialist team since around the time I made this thread. They said they’re aware of the issue and are working on it, but as it stands the couple of updates I’ve had haven’t worked.
That probably means we can’t do anything about it until there’s an update that does but I’d like to know if any updates have worked for anybody / what they did different after an update for it to work so I can try that.
The advice I was given from them for after an update was to clear cache, uninstall, turn phone off and on (not restart) and install the app again. Not really anything I haven’t heard here.
They said it was caused by the iOS update by Apple where they changed security settings.
So anybody who’s updates it’s worked for, please let me know what you did. Thanks
- on the App Store it would be 236.2, that was when they last emailed with those steps to follow. I tried again with the 238.2 from a couple of days ago in case that worked too; it didn’t.
It should still work with your phone, App Store says it’s compatible from 12.1 or later. Mine is iPhone 7, 14.5.1 (Updating currently to 14.6)
I’ve emailed them again to let them know this update hasn’t worked either, hopefully they can say about another update coming or something.
