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Forum Discussion
Photo backup on iPhone isn’t working
I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Hi, iOs app (v 238.2.2) on iOs 14.4.2 on an iPhone XR was no longer uploading photos.
--> cleared the cache --> it now says "analyzing photo library" (not sure of the exact translation, mine is in French "Anaylise de la bibliothèque") forever and does not upload photos either.
--> deleted the app, reinstalled it --> it found the new photos and started uploading them --> phone went into sleep after a few minutes (as it is supposed to do) and when I woke it up, Dropbox is stuck again at "analyzing photo library"
Any idea ?
Megan
Dropbox Staff
Dropbox StaffHey Hugo D.3, welcome to our Community!
Remember that the initial sync after a Dropbox app upgrade will normally take a little longer.
You'd have to set aside 30 minutes to an hour for that.
If the issue remains after this time-frame, give me a shout.
Also KerryL28 would it be okay for me to send you an email, so we can have a closer look into this, please?
Remember that the initial sync after a Dropbox app upgrade will normally take a little longer.
You'd have to set aside 30 minutes to an hour for that.
If the issue remains after this time-frame, give me a shout.
Also KerryL28 would it be okay for me to send you an email, so we can have a closer look into this, please?
Thanks for the answer. It now seems that with only a few photos left to upload, the app manages to analyze the library then upload if given enough time.
I'll see how it goes with more photos and vidéos.
- Hi Lori,
Yes, that is ok to email me- Update:
This is from an email I received
“The new version is still in the rollout stage.
If you keep the app in the foreground for 7/10 minutes to if the fix takes hold.
Please don’t let the app go to sleep or the screen lock during this time.”
-
For me this didn’t work, but could be of use to somebody here. Let me know if it does, thanks.- 07 june 2021
- app version: 238.3.2
- ios 14.6
- media in the gallery: about 11000
the photo uploader is still broken
sometimes i have to delete and restore a media to be recognized by dropbox
please, restore the old uploader while you try to fix the new one
thank you
- 28 june 2021
- app version: 240.2.4
- ios 14.6
- media in the gallery: about 11000
some photos or video aren't still retrieved therefore not uploaded from the dropbox backup.
please restore old backup/uploader engine or whatever it is
Thank You
