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Forum Discussion
Photo backup on iPhone isn’t working
I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Megan
Dropbox Staff
Dropbox StaffHey Ilona_S, I hope you're doing well!
I've merged your question under this similar thread.
Have you tried connecting to a different WiFi network or through cellular data?
Also, feel free to take a look into the previous troubleshooting steps, and let me know if any of them resume your Camera Uploads.
Cheers!
I've merged your question under this similar thread.
Have you tried connecting to a different WiFi network or through cellular data?
Also, feel free to take a look into the previous troubleshooting steps, and let me know if any of them resume your Camera Uploads.
Cheers!
hello, i have this problem too on my ios device
- ios is updated
- dropbox cache cleared
- dropbox was reinstalled (yes, to the latest version...)
after all those helpdeskish useless things can you please release a dropbox update with the old uploader while you fix the new one?
thank you
p.s. to upload the photos that were not retrieved by the automatic (broken) backup i used the manual one and another BIG problem has occured: heic photos have been converted to jpeg, that is not good (no, the file format option in the settings is for the automatic backup, no for the manual upload)
if i upload something to dropbox MUST REMAIN THE SAME, not a byte should be modified, for photos and video too
to move some photos i had to use google drive...
