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Forum Discussion

Em_6's avatar
Em_6
Collaborator | Level 8
4 years ago

Photo backup on iPhone isn’t working

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Camera uploads
Mobile
Storage space
Em_6's avatar
Em_6
Collaborator | Level 8
4 years ago
Anybody?
  • Em_6's avatar
    Em_6
    Collaborator | Level 8
    4 years ago
    I’ve uninstalled and reinstalled the app and it’s exactly the same. Would really appreciate some advice
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      Hey Em_6, sorry to jump in here, let me ask: does this issue affect all photos and videos, or only some?

      Can you include a screenshot of the Camera Uploads settings in the Dropbox app, and also one of the Dropbox permissions settings on your device?

      You can find this by opening the “Settings” app on your iPhone, and then tapping “Dropbox.”

      Waiting for your reply, cheers!

      • Em_6's avatar
        Em_6
        Collaborator | Level 8
        4 years ago
        When uploading? All I think. I’ve got so many it’s hard to tell everything has uploaded but I think it has now. Signing in and out isn’t very practical though.

        Let me know if the links don’t work, thanks.

        https://ibb.co/G9jnJ4c
        https://ibb.co/StRsWc3

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