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Forum Discussion
Photo backup on iPhone isn’t working
I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Walter
Dropbox Staff
Dropbox StaffHey Em_6, thanks for posting on our Community and happy Friday!
I'm sorry to hear you're having issues with this. Let's have a look now.
Could you please see if clearing the app's cache helps improve matters? To do so:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Let me know how it goes!
- Thanks for your reply that helped, kind of.
It seems to only work slowly now when I log out and back in each time. I have to leave the app open on screen otherwise it stops working and I have to log in and out.
Could this be to do with the latest update?
Thanks- Also: when I go to the camera upload folder, it’s going crazy flashing from several months ago, to weeks, to saying it’s empty then something it’s managed today then repeating like that.
