We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Scissoir and Glue's avatar
Scissoir and Glue
Explorer | Level 4
21 days ago

Online-only files still taking up space on hard drive and Dropbox cache doesn't exist

Hi, Im referring to a Mac (OS 14.5 Sonoma) I have 600GB of files that are supposed to be online only, they have the cloud icon and arrow next to them, but still take up the same amount of space...
Desktop
Mac
Storage space
Scissoir and Glue's avatar
Scissoir and Glue
Explorer | Level 4
21 days ago

Perhaps someone from dropbox staff might like to answer ?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    19 days ago

    Hey Scissoir and Glue, thanks for reaching out to our Community.

     

    Can you check if the "Online-only files on Mac" setting in your account settings is enabled?

     

    If it is, can you right-click on an online-only file and choose "get info" to send me a screenshot of that?

     

    You can upload a screenshot by clicking on the camera button above the reply box.

     

    If you're on your phone, you might need to request the desktop version of the page, otherwise, you can send us a shared link.


    Thanks!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!