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Forum Discussion

oalmeida's avatar
oalmeida
Explorer | Level 4
2 years ago

My referral says "waiting for email verification" - how can I get my extra space?

i refered dropbox to someone and they installed it. but on my side it still says "Waiting for email verification" why? the new account is installed and working. what's missing for me to get some extr...
Referrals
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there oalmeida - thanks for using Dropbox and welcome to our Community!
 

Could you confirm that your referral also confirmed their email address with us and that they've installed the desktop app on a computer that didn't have the app installed previously?

 

Thanks!

oalmeida's avatar
oalmeida
Explorer | Level 4
2 years ago

Yes, I confirm, I saw they install the desktop app, and start using DB in their new computer. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    They still need to do email verification 🙂

    • oalmeida's avatar
      oalmeida
      Explorer | Level 4
      2 years ago

      They have already verified the email, on the same day actually. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey oalmeida, in that case, can we send you an email, so we can look into this?

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago
    oalmeida wrote:

    Yes, I confirm, I saw they install the desktop app, and start using DB in their new computer. 

    Hi oalmeida,

    Yes, you're confirming, but are they confirm the steps Rich pointed to are over? 🙂 They are something different!

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