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Hannujar's avatar
Hannujar
New member | Level 2
2 months ago

My account shows there are 33GB of backups, but my Backups page is empty.

Hello,   My account shows that it's out of storage, I have only 180MB in regular files and a 33GB backup, but I don't see it anywhere else than in the subscription page. Nothing on the backups pa...
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  • Hannujar's avatar
    Hannujar
    2 months ago

    Hi Nancy,

     

    I had already checked and there were no backups, but I just got the issue solved by logging out of the Dropbox desktop app, uninstalling and reinstalling it and then logging in again, now the mysterious backup is gone.  

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Hannujar, welcome to our Community! 

 

Interesting indeed. Just to double-check here: when you visit your Backup page online, it shows as entirely empty, right? 

 

Would you mind sharing a screenshot with me, please? 

 

Let me know more! 

  • Hannujar's avatar
    Hannujar
    New member | Level 2
    2 months ago

    Hi Megan,

     

    Yes, completely empty, screenshot below.

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the screenshot, Hannujar! Are you still not seeing any backup files if you follow these steps?

      • Hannujar's avatar
        Hannujar
        New member | Level 2
        2 months ago

        Hi Nancy,

         

        I had already checked and there were no backups, but I just got the issue solved by logging out of the Dropbox desktop app, uninstalling and reinstalling it and then logging in again, now the mysterious backup is gone.  

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